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Products and services


Contact Center services

Outbound services
  • Booking sales visits
  • Customer search/activating old customers
  • Updating customer registries
  • Controlling marketing via telephone
  • Invitations to events, for example, fairs, seminars etc.
  • Reminder service to events
  • Telemarketing for B2B products and services
  • Other tailor-made telemarketing services

Inbound services
  • Appointment services
  • Receiving reclamations/error messages
  • Receiving orders
  • Answering marketing campaign inquiries
  • Signing up for events (via telephone/email/Internet)
  • Other customer services

Research services

  • Customer researches
  • Human resource researches
  • Competitor researches
  • Marketing researches
  • Company image researches
  • Researches in Russia and Baltic Countries
  • Tailor-made researches


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 Silentum OÜ, Tartu mnt 84a - 35, 10112 Tallinn, Estonia,  


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